POLICIES
New Client DepositsDeposits are applied toward the service total and may be rescheduled once with at least 24 hours’ notice. Deposits are non-refundable and non-transferable for late cancellations, no-shows, or late arrivals resulting in cancellation.
Late Arrivals:A 10-minute grace period is provided for all appointments. After 10 minutes, your appointment will be cancelled.
CancellationsCancellations must be made within 24 hours of your scheduled appointment time. Cancellations made less than 24 hours before will be charged 50% of the booked service total. This fee must be paid prior to rebooking.
No-Call/No-ShowsA no-call/no-show will be charged the full cost of the missed appointment. This balance must be paid prior to rebooking.
Appointment RemindersAppointment reminds are provided as a courtesy. Clients must opt-in to SMS communications to receive appointment related texts and emails. Clients are responsible for keeping track of their scheduled appointment date and time.